Managed Services typically include establishing, operating and managing day-to-day operations of a telecom operator’s network, services and business support systems. The term also covers the case where a provider takes responsibility for providing the required network capacity to an operator, when and where needed, as well as hosting of content, applications and enablers. Other business support areas, such as Customer Relationship Management (CRM), provisioning and billing, are generally handled by operators in-house. The Managed Services market within the telecom industry is in a high-growth phase and is characterized by agreements, which vary in scope, between Managed Services providers and a broad range of telecom operators: greenfielders, incumbents and lower-tier operators.
Telecom-equipment vendors are showing an increasing interest in Managed Services as a way to benefit from their existing competence and take on new roles in the value chain, covering activities such as network build, including planning and design, field operations, Network Operation Center (NOC) operations, application and service development, and billing. In recent years, operator awareness of Managed Services has increased significantly.
Operators can dedicate more of their efforts to revenue-generating activities, such as customer acquisition. The growing number of Managed Services agreements has, and will over time, create a virtual circle resulting in increasing Managed Services provider competence, leading to even greater efficiency gains and economies of scale. This, in turn, will make Managed Services even more attractive to all types of operators, throughout the world, and most will enter into some kind of Managed Services agreement, in part or in full, to stay competitive in their market.
As technologies converge, outsourcing of an operator's business support systems, network and services to the same Managed Services provider can be expected to maximize the end-to-end benefits to the operator in a Managed Services engagement.In the near future, therefore, there is a strong likelihood that the shift in responsibility for roles in the value chain enabled by Managed Services combined with increasing complexity of technology, will result in a win/win scenario for both telecom operators and Managed Services providers. The key to success will be adopting an end-to-end view of managing networks, services and business support systems, with the end-user in mind.
There are varied range of Managed services in telecom depending upon the agreement between Vendors or Managed service providere and Telecom operator.But Operator should always have knowledge of how to perform following for proper Managed service.
- Reduce Opex Capex.
- Improve Operator Business effeciency.
- Grab Key Benefits of Outsourcing provisioning and IT, Billing And CRM capabilities.
- Learn SLA (Service level Agreement) and measure KPI for managed services.
- Develop future business relationship between operator and vendor.
Understanding customers & users is the key with a more than ever greater focus on customer care. Managed Services help the network operators in penetrating the market faster, Gain from new opportunities and ensure the efficiency needed for long term result.
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